New Vacation Policies

Southern Coast Vacations is getting ready for a busy rental season and we have made some changes that we feel will benefit the homeowner as well as the guests. Please take the time to read over the changes that we have made as they will affect those homeowners who take an active role in booking their own properties and who use their property occasionally.

1. Linens- We have found that with the economy being down and the cost of linens increasing, that the majority of our competitors are giving their guests the option to bring their own sheets and towels. With the exception of a few luxury properties, we have decided to give our guests the same option. The guests may choose to bring their own sheets and towels or they may have them provided for $25.00 a bed. If they choose to have them provided they will get a set of sheets and 4 sets of towels per bed (2 sets for twin). We will provide at no extra cost to the guest the linen package for the sleeper sofa as long as they let us know that they will be using it. To assure the guests that the sheets have been changed, we will be placing the plastic wrapped sheets on the bottom of the beds. Homeowners who are planning on using their properties for themselves or guests will need to let us know if they will be bringing their own linens or if they will need them provided. The price will be the same as a guest charge, $25.00 a bed. If a homeowner needs to have the linen package provided they will need to let us know 48 hrs in advance what beds they will need the package provided for.
Example: Property has 4 queens and 1 king. Homeowner may request a linen package for the king bed only.

2. Piece of Mind Insurance-We are adding a mandatory piece of mind insurance fee of $35.00 to every guest reservation that we book. The fee will cover up to $1,000.00 in accidental damages as long as it is reported at the time it occurs. The fee will not cover damages caused by willful intent or malicious intent. The fee is non-refundable.
In the past, we have billed guest’s credit card for damages, but have found that guests were disputing the charges and that the credit card companies were allowing the dispute on smaller charges where we could not prove that a lamp, etc. was broken.
The fee will benefit the homeowner as they will not be taking money out of their own pocket to replace broken items caused by accidents.

3. Processing/Reservation Fee- We have raised our reservation fee from $40.00 to $50.00. This fee helps cover the administrative cost of the booking. We ask that homeowners who take an active role in booking their properties charge the reservation fee when quoting prices if we collect the money from the guest and send them their confirmation letters.

Please let me know if you have any questions or concerns on our new policies. I know that it is a big change but I truly feel that they will benefit both the guests and the homeowners.

Thank you,
Debbie Sapp
Property Mgr-Vacations Manager
Southern Coast Vacations

in Housekeeping, Linens, Vacation Homeowners, Vacation Rentals